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Facts & Questions
Most common questions answered before you have to mail us!
1. Click on "Book now" button
2. Choose the Date, how many persons and the time
3. Now there are 2 options:
- You have already an account with us, then sign in and complete you booking.
- You don't have an account, then continue to fill in your details and "continue to checkout"
4. Read the Terms & Conditions, check the box below and press the "Continue" button
5. Make the payment required and your booking is complete.
Automatically you will receive an email with all details in you email inbox.
Now you will be able to:
- Login to your account
- Cancel your booking (min 72 hours before the tour take place)
- Change your booking (min 72 hours before the tour take place)
- Write an review after the tour took place.
- The Free city Tour – Trevi, Pantheon, Piazza Navona, etc...
- The Free Classical Tour – Colosseum, Roman Forum and Capitoline Hill
- Free Jewish ghetto and Trastevere tour - Jewish ghetto, Teatro de Marcello, Trastevere, Campo di Fiori
- The Free Evening Tour – Repubblica, View from Quirinal hill, Trevi by night
- The Free Vatican Night Tour - Spanish Steps, Castel Sant’Angelo, Saint Peter’s Square
- Guided Tour of the Vatican Museums – We have great rates and with us you skip the entrance line for the Vatican!
We use an automated booking system (called Airoko) for our walking tours, which means immediately after you have made your booking you should receive an email with all details.
Look for the e-mail from our reservation system: noreply@airoko.com
If you want to see the summary of the tours, you can access our booking engine here: Airoko
In case you did not recieve any mail, two things could be happening:1. You did provided the wrong email address on the time you made your booking. (in this case write us and we will try to solve the problem)
2. It went to your spam-folder (it happens sometimes) if landed in your spam-folder make sure you save the address as safe so the rest of the communication will arrive in your inbox.
We offer different tours on different times. Immediately after you made your reservation you will receive an email from us with all details. Where to meet, how to get there, times, important notes, etc...
If you want to see the summary of the tours, you can access our booking engine here: Airoko**
**only in case you made and paid for a booking.
YES, you are more than welcome to join all our free or paid tours offered. On the moment we offer five different tours every day. If you would like you can join all of them in one day, there will be enough time in between to move to the next meeting point. Of course our tour guide will be more then happy to point you out where to go!
No you can't show up without reservation our walking tours are for free (based on tips only) However if you like to join our tours, we charge a small booking fee of €2,50 pp This is to cover the costs of maintaining, our office staff, booking engine and website and ofcourse the biggest part advertisement.
The more this way we can control how big the groups will be and when the guide is able to do a tour.
Yes, this is no problem at all. We will always try to accommodate your needs, if they are reasonable. You can even cancel and get your money back if you do it 72 hours in advance.
If you like to make changes to your booked tours, you can access our booking engine here: Airoko**
**only in case you made and paid for a booking.
No you don't have to.
Options would be:
Facts & Questions
Most common general questions!
We do work based on tips only concept, however we do ask a booking fee to be paid to take part of our tours.
This for a number of reasons, the most important are: We keep the groups small and so more comfortable for the people joining and also for the guide to make his/her job possible to make the most out of it for everyone.
In the past we had many people not showing and not even make a cancellation this way we can assure people show up because we have an agreement to do the walking tours.
To run the tour operator company, commercials, office, website, booking engine, etc… al this we want to run smoothly possible.
Still we do call it 'free walking tours' that is because on the end the of the tour you decide how much you like to pay to the tour guide. We do not take any money away from our guides because we do have respect for the hard work they are doing.
There you go that is the full story clear and transparent, now go ahead and make your booking/s like many people did before.
Rome has many free things to offer we did make you a top 10 free things to do in Rome. Read our blog:Rome has many free things to offer we did make you a top 10 free things to do in Rome. Read our blog:
We offer an wide range of free walking tours in Rome offered in different languages (English, Spanish - Español, German - Deutsch, French - Français and Portuguese - Português) on different times every day all year around.
We do offer the Vatican museum, Sistine chapel and Saint Peters Basilica tours on different times and in the following languages: English, Spanish - Español, German - Deutsch, French - Français, Portuguese - Português, and in Russian - русский.
We do offer the Colosseum, Palentine hill and the Roman Forum tours on different times and in the following languages: English, Spanish - Español,
The Jewish ghetto is an small area next to the river Tiber (Tevere) in Rome with an very important history. We are more then happy to invite you on our daily most popular walking tours offered so the professional tour guides can tell you all the ins and outs. In case you would like to join in you can make your reservation here: Free Jewish ghetto and Trastevere tour - Jewish ghetto, Teatro de Marcello, Trastevere, Campo di Fiori
Trastevere is the name of an popular neighbourhood in Rome to go out for a drink or enjoy one of the many restaurants especially at night in the summer it is very lively and an lovely area to enjoy yourself or with you family.
More general info about the Trastevere neighbourhood you can find on our BLOG
One of the tours we do offer will bring you thru the area and will end up in the middle of Trastevere. Free Jewish ghetto and Trastevere tour - Jewish ghetto, Teatro de Marcello, Trastevere, Campo di Fiori
After you paid the booking fee it is free to join. But please consider the work and effort of the tour guide because our professional and experienced tour guides work for tips only. We do not force anyone to leave anything but on the other hand you can understand the guide cannot work for free so please if you did like the walking tour, tip the guide afterwards appropriately. We will be most gratefull.
Hechos y Preguntas
Preguntas más frecuentes contestadas antes de tener que envíenos un correo electrónico!
1. Haga clic en el botón "Reservar"
2. Elija la Fecha, cuántas personas y el tiempo.
3. Ahora hay 2 opciones:
- Ya tiene una cuenta con nosotros, luego inicie sesión y complete su reserva.
- No tiene una cuenta, luego continúe completando sus datos y continúe con la compra.
4. Lea los Términos y Condiciones, marque la casilla de abajo y presione el botón "Siguiente"
5. Haga el pago requerido y su reservación es completa.
Automáticamente recibirá un correo electrónico con todos los detalles en su bandeja de entrada de correo electrónico.
Ahora usted será capaz de:
- Ingrese a su cuenta.
- Cancelar su reserva (min 72 horas antes de la tour)
- Cambie su reserva (min 72 horas antes del tour)
- Escribe una reseña después de la tour tuvo lugar.
- La tour de la Ciudad - Fontana di Trevi, el Panteón, Piazza Navona, etc ...
- El Tour Clásico Gratuito - Coliseo, Foro Romano y Colina Capitolina
- Ghetto judío y Trastevere Gratuito - Gueto judío, Teatro de Marcello, Trastevere, Campo di Fiori
- La Tour della Tarde - Repubblica, Vista desde Quirinal colina, Trevi por la noche
- Free tour Vaticano del Noche - Plaza de España, Mausoleo van Augustus, Ara Pacis, Castel Sant 'Angelo, Vaticano
- Visita guiada a los Museos Vaticanos - ¡Tenemos excelentes tarifas y con nosotros se salta la línea de entrada para el Vaticano!
Utilizamos un sistema de reservas automatizado (llamado Airoko) para nuestros recorridos a pie, que significa inmediatamente después de haber hecho su reserva usted debe recibir un correo electrónico con todos los detalles.
Busque el e-mail de nuestro sistema de reservas: noreply@airoko.com
Si desea ver el resumen de los tours, puede acceder a su motor de reservas aquí: Airoko
En caso de que no reciba ningún correo, dos cosas podrían estar ocurriendo:
1. Te hemos proporcionado el correo electrónico en el momento de realizar la reserva. (En este caso escríbanos y vamos a tratar de resolver el problema)
2. Controle en la carpeta del correo no deseado (sucede a veces) Si llegó a la carpeta del correo no deseado asegúrese de guardar la dirección como segura para esta conversación llegue a su carpeta principal.
SI, tu puedes y eres el Bienvenido a disfrutar de todos nuestros Tour gratis. Actualmente te ofrecemos 5 diferentes Tours cada día. Si lo deseas podrás disfrutar de todos los Tours en un día. Tendrás el tiempo necesario para ir al siguiente punto de encuentro. Y claro, nuestros guías estarán más que dispuestos a indicarte donde ir al final de cada Tour.
Inmediatamente después de realizar su reserva, recibirá un correo electrónico de nosotros con todos los detalles. Dónde encontrarnos, cómo llegar allí, los tiempos, notas importantes, etc...
Si desea realizar cambios en sus recorridos reservados, puede acceder a nuestro motor de reservas aquí: Airoko**
**Sólo en caso de que hizo y pagó por una reserva.
No, no puede presentarse sin reserva nuestras tours a pie son gratis (se basan en las propinas) Sin embargo, si quiere unirse a nuestros tours, se cobra una pequeña cuota de reserva de € 2,50 pp Esto es para cubrir los gastos de mantenimiento , nuestro personal de oficina, motor de reservas y el sitio web y por supuesto la mayor parte va en publicidad.
Además de esta manera podemos controlar qué tan grande serán los grupos de modo que la guía esté en condiciones de realizar un tour de buen nivel.
Sí, esto no es problema en absoluto. Siempre vamos a tratar de satisfacer sus necesidades, si son razonables. Incluso se puede cancelar y recuperar su dinero si lo haces con 72 horas de antelación.
Si desea realizar cambios en sus recorridos reservados, puede acceder a nuestro motor de reservas aquí: Airoko**
**Sólo en caso de que hizo y pagó por una reserva.
Contact us
Please note that we only treat requests in English or Spanish, requests in any other languages will not be treated.
FreeTourRome
Airotour Ltd
Pärnu mnt. 139c-14
Harju maakond
11317 Tallinn, Estonia
Registration number:
14043177
Tax number:
EE101891749
